LAKEFRONT ARENA BOX OFFICE
Please note: We are currently processing refunds for tickets purchased at the Lakefront Arena Box Office. For credit card payment you will be asked to provide the card (in person) or card number (if mailed in) that was used for the purchase, which can then be credited. A check request will be processed if you paid in cash & a check mailed to you. A minimum of two weeks is required for a check request to be processed, which could take significantly longer. We apologize for unforeseen delays and appreciate your patience.
If you purchased tickets at the Lakefront Arena Box Office with a credit card or cash the following criteria is required to obtain a refund:
Tickets purchased at the Box Office must be returned to the Box Office and will be verified. Regrettably a refund is not possible if tickets are not returned.
If paid by credit card the original payment card must be provided (or original card number if requesting a remote refund). Unfortunately a refund is not possible without the original payment card.
You may return your tickets in person when the Box Office is open, otherwise please follow the below instructions in order to request a refund remotely:
- Please take photos of the tickets you purchased AND your receipt if paid by credit card.
- Email these photos along with your name and phone number to firstname.lastname@example.org
- Upon receipt of the email the originating payment method will be established. You will be contacted via email with further instructions.
- After verification please mail tickets to:
Lakefront Arena Box Office
University of New Orleans
New Orleans, LA 70148
For tickets sold thru Ticketmaster: you will automatically receive a refund for a cancelled event. For a rescheduled event where you cannot make the new date log into your TM account for instructions or call 800 653 8000.
If purchased elsewhere contact their customer service department directly.
Box Office Hours (please follow hours on homepage)
Monday - Friday
9:00am - 4:00pm
Extended hours for Events
For more information:
Certain shows will offer group discounts and are handled on a per show basis.
Please call 504.280.7223 for more information.